At Hotel City View, Patna, we are committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or contact us.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Any details shared during booking or enquiry
b) Communication Data
- Messages sent via WhatsApp, phone calls, or contact forms
- Booking or enquiry details
c) Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and booking requests
- To confirm and manage reservations
- To provide customer support
- To improve our services and website performance
- To contact you regarding your stay or enquiry
We do not use your information for unsolicited marketing or spam.
3. Data Sharing & Disclosure
- We do not sell, rent, or trade your personal information to third parties.
- Your data may be shared only:
- When required by law or government authorities
- To comply with legal obligations
- To protect the safety and security of guests and property
4. Data Security
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss or disclosure
However, no method of data transmission over the internet is 100% secure.
5. Cookies & Website Tracking
Our website may use basic cookies to:
- Improve user experience
- Analyze website traffic
- Enhance website functionality
You can choose to disable cookies through your browser settings.
6. Third-Party Services
Our website may include links or integrations such as:
- WhatsApp chat
- Google Maps
- External booking or review platforms (e.g., Goibibo)
These third-party platforms have their own privacy policies, and we are not responsible for their practices.
7. Retention of Information
We retain your information only for as long as necessary to:
- Fulfill your enquiry or booking
- Comply with legal requirements
- Maintain business records
8. Your Rights
As a user, you have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us.
9. Children’s Privacy
Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.
10. Updates to Privacy Policy
Hotel City View reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be updated on this page.
📞 Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Hotel City View, Patna
📞 +91 8804321490
📧 hotelcityview612@gmail.com
💬 WhatsApp: https://wa.me/918804321490
Your privacy matters to us. We ensure your personal information is safe and secure.